A strong client service orientation has always played a big part in BusinessPower.com's success. The BusinessPower concept of "service" encompasses every aspect of our operations. It starts with our associates' initial contact with a prospect and extends to product quality, client responsiveness and satisfaction.

       While our service levels are very good today in each BusinessPower Strategic Business Unit, we always strive for perfection. We call this commitment to excellence "World Class Service."

       To achieve World Class Service, we must constantly delight our clients and exceed our clients' expectations. We view World Class Service as our ultimate, over-riding goal in everything we do. The closer we get to providing World Class Service, the higher we raise the standard for achieving it.

       This year, we are investing more than ever before in our associates, tools and processes to raise service quality levels even higher. It's our belief that these investments will help improve client retention, enhance sales and increase associate retention. And that benefits everyone!